Location: West Coast or Remote | Position Level: Entry Level
Our Payment Integrations team is looking for a Tech Support Specialist to support customers across U.S. time zones. This position is ideal for an ambitious problem solver who enjoys helping others.
Key responsibilities
- Work independently in a fast-paced, high volume environment to identify issues and recommend alternatives possible solutions
- Organize task load independently to balance and prioritize multiple projects in a fast-paced environment
- Present insights into customer pain points and work with the internal team to create solutions
- Demonstrated ability to orchestrate a presentation that sells an experience to your audience and makes them feel like they’re a part of that story
- Working with our team to inspire others to believe in a brand’s products and mission and share a passion for our brand to create brand ambassadors
Requirements
- Minimum two years of customer service experience and one-year technical service
- PC proficiency in order entry systems, Microsoft Word and Excel
- Excellent customer service and account management skills
- Excellent analytical, organizational, and problem-solving skills
- Ability to communicate, both written and verbally, in a clear and professional manner